Want to know more? Please continue reading below to see in detail what each RP course offers, and how our different modules comprehensively cover a range of areas. Our products are not just the best on the market - our products are the only ones like this on the market, and we are confident that you'll agree.
The RP certification is made up of seven learning modules and the eighth test module. The average time to complete the seven learning modules is 15 hours. To complete all eight modules, including the multiple choice exam, assessment questions & activities included as part of the eighth module, takes approximately 45 hours . Most of the modules are between one and three hours each, although this can vary. Below you can review all the different modules, as well as the content of each one, to ensure that it will meet your needs.
Relationships - Professional working relationships in retail, just like our own personal relationships, take commitment and hard work to ensure they are effective, supportive and nurturing that promote a sense of success. In this section we will look at how relationships should be created and maintained in a retail environment.
Behavior & Body Language - The strongest messages can be delivered without saying anything at all. In this part of the module we will explore non-verbal communication techniques, followed by tone of voice then lastly the verbal communication. We will show you how you can use non-verbal communication in the retail environment in a positive way.
Your verbal approach - Have you ever heard the expression, “it’s not what you’re saying, it’s how you’re saying it?” In this section of the module, we will explore how your verbal approach influences the communication process. We will investigate how the tone of voice (the way in which you say things) has significant influence over the way messages are interpreted between the sender and receiver.
Communication Methods - In this part of the module, we look at to who, where and how we apply different communication methods to suit different situations. Selecting the correct method is vital to ensure that your message is not only received by the recipient, but received in the way you intended. Poor selection of methods can result in confusion, misunderstanding or even complete message failure, which is counter to our intentions.
Cultural Diversity - In this section we will explore how your message could be misinterpreted if you do not have a basic understanding of how different cultures interpret communication. In a multicultural society, we need to be able to put ourselves in the shoes of others, on a cultural level, and treat each and every customer equally and fairly. Not only is this the socially acceptable and moral thing to do, it is often the law.
SAFETY AND LEGISLATION
Occupational Health & Safety - No matter what kind of retail you work in, occupational health and safety (OH&S) is a daily part of your employment. It is not solely the responsibility of one person to uphold these regulations; it is the responsibility of everyone who works in that environment. In this section we will walk through some easy steps to ensure that a business complies with basic OH&S regulations that maintains workplace safety.
Organise and maintain work areas - No matter what type of retailer one is, having a clean, well-kept and organized work area is essential – not only for presentation purposes, but more importantly, the safety of oneself, staff and customers. Retailers are mandated by law to follow Occupational Health and Safety regulations. These exist to ensure a safe environment to work in, for staff and customers. In this section, we will explore some basic requirements that will help ensure a well-presented and safe working/retail environment.
Legislation - Legislation relating to the way in which retailers provide products and services to its customers will inevitably vary. It is essential that retailers thoroughly check that the way in which they operate, policies they implement, demands they impose on staff and how they handle customers accurately reflects the legal regulations and legislations set by the local authority and national government. This part of the module should be used as a guide only. For the purpose of accreditation of this retail stream certification, the guidance here is based on retail current legislation at time of publication.
Managing Yourself - Managing emotions and personality and thus obtaining a high degree of emotional intelligence is critical in order to gain and maintain great working relationships. Great working relationships must be built and maintained for any retailer to be effective and efficient at what they do. When one is in control of and managing emotions effectively, it's possible to establish strong working relationships with colleagues and also bring about a more positive environment for customers.
Personal Presentation & Hygiene - The world of retail is all about first impressions. Customers are going to judge staff, the store, personal presentation and the way in which one behaves before it's possible to even say “hello, how can I help you today?” Personal hygiene and self presentation are imperative in ensuring that the first impression is a positive one.