Invite repeat purchasing
One major hurdle faced by salespeople is the fear of rejection. This is linked to their own level of confidence as a salesperson, in the product they are trying to sell or themselves. It also stops them from completing the sale. Taking a look at the sales process so far helps to put this into perspective. You have greeted them and welcomed them to your store; listened to what they need; formed a relationship with them; established a first-name basis for communication; explained about the product best suited to them and its benefits. All that is left to do is to close the sale - that is, the exchange of goods for money.